Propalms confirms that we will support customers running Propalms TSE (Terminal Services Edition) on supported Operating Systems in a VMware virtual machine environment.
Propalms will provide unqualified support for Propalms TSE running in a VMware virtual environment in an identical manner as with Propalms TSE running on any other major x86 based systems without initially requiring reproduction of issues on native hardware. Should Propalms suspect that the virtualization layer is the root cause of an incident; the customer will be required to contact the appropriate VMware support provider to resolve the VMware issue.
While Propalms’ products are expected to function properly in a VMware virtual environment, there may be performance implications which can invalidate Propalms’ typical sizing and recommendations.